Patient information
Before your first appointment
A simple guide to booking, completing your intake form and arriving prepared for your visit at Physio 1 Airdrie.
Your intake form
Complete your information privately through Jane
Your intake form helps your practitioner understand your health history, current concern and goals before treatment begins.
For your privacy, do not send detailed medical, insurance or claim information through the public website contact form. Enter it through the clinic’s Jane intake process or provide it directly to the clinic.
What to expect
Four steps to get ready
Everything can be completed before you arrive, leaving more time to focus on your care.
- 01
Book your appointment
Choose your service, practitioner and preferred appointment time through the clinic’s Jane booking page.
- 02
Complete your intake form
Jane will guide you through your contact details, health history, reason for visiting and the consent forms that apply to your care.
- 03
Prepare for your visit
Wear comfortable clothing and have relevant insurance, referral, claim, medication or surgery information available when applicable.
- 04
Meet your practitioner
Your first visit begins with a conversation and assessment so your practitioner can understand your goals and discuss the next steps.
Appointment policy
Need to change your appointment?
Please give the clinic at least 24 hours’ notice when cancelling or rescheduling.
Late cancellations and missed appointments may be subject to a cancellation fee. Contact the clinic as soon as possible if your plans change.
Where do I complete the intake form?
Complete it through Jane as part of your clinic booking and intake process. If you cannot find it, call 587-360-5658 before your appointment.
What information will I need?
The form may ask for contact and emergency details, your health history, medications, previous or upcoming surgeries, the reason for your visit and insurance or accident-claim information when applicable.
Can the clinic direct bill my insurer?
You can provide extended-health insurance information through the Jane intake process. Coverage and direct-billing eligibility depend on your insurer and plan, so please contact the clinic if you need confirmation.
What is the cancellation policy?
Please provide at least 24 hours’ notice if you need to cancel or reschedule. Late cancellations and missed appointments may be subject to a cancellation fee.
Should I send medical details through the website contact form?
No. The website form is for general questions only. Please provide health, insurance and claim information through the clinic’s Jane intake process or directly to the clinic.
Ready for your first visit?
Take the next step toward recovery and better movement with the Physio 1 Airdrie team.